Red Hat Enterprise Linux

Description

Red Hat® Enterprise Linux® Server is an easy-to-administer, simple-to-control operating system that can be deployed on physical systems (Self-support, Standard, and Premium subscriptions), in the cloud (Standard and Premium subscriptions), or as a guest on the most widely available hypervisors (Standard and Premium subscriptions). It orchestrates the hardware resources for all your basic computing requirements and includes support for all major hardware platforms and thousands of commercial and custom applications. Standard and Premium subscriptions include Red Hat Enterprise Linux Atomic Host, which can package and run apps as containers.

Support service is provided by Red Hat, Inc. and resold by Open Source Architect.

A Red Hat subscription provides customers with a wealth of resources to help them plan and deploy open source solutions, resolve problems quickly and effectively, and keep their infrastructures operating at peak performance. The Red Hat commitment is demonstrated by taking ownership of every customer problem, even those involving non–Red Hat products. Customers have a variety of ways to access the resources they need as well as engage key groups within Red Hat when necessary.

Premium Subscription (RH00003):

  • 24×7 for severity 1 and 2 cases.
  • Standard business hours of coverage for severity 3 and 4 cases are either 9 a.m. to 6 p.m. (0900-1800) local time for North America or 9 a.m. to 5 p.m. (0900-1700) for outside North America. Standard business hours do not include weekends or local public holidays.
  • Web and phone support channels.
  • Unlimited support cases.

Technical Account Management

A Red Hat Technical Account Manager is a designated senior technical resource who works collaboratively with your IT organization to help you realize optimal performance and growth

  • Technical Account Manager Scope of Coverage
  • Technical Account Manager Service Level Agreement

Management Escalation

Raise a concern to Red Hat Support Management

Production Support

With a Red Hat subscription, your mission-critical work is backed by experience, knowledgeable, and committed support engineers.

  • Production Support Scope of Coverage
  • Production Support Service Level Agreement
  • Severity Definitions
  • Technical Support Contact Schedules

Development Support

With a Red Hat Development subscription, you can gain insights on your application development from certified engineers.

  • Development Support Scope of Coverage
  • Development Support Service Level Agreement

Standard subscription(RH00004):

  • For all support cases, standard business hours of coverage are either 9 a.m. to 6 p.m. (0900-1800) local time for North America or 9 a.m. to 5 p.m. (0900-1700) for outside North America. Standard business hours do not include weekends or local public holidays.
  • Web and phone support channels.
  • Unlimited support cases.

Self-support subscription (RH00005):

  • Does not include Red Hat customer support.
  • Does not include Red Hat Enterprise Linux Atomic Host.
  • Can only be deployed on physical systems.
  • Cannot be stacked with other subscriptions.
  • Is not intended for production environments.

 

 

Services Inquiry

We are a value-added reseller of Red Hat, CloudBees, Lenovo, and AppDynamics products. We assist our clients with outsourced development, software architecture, managed services, staff augmentation, recruiting/training for open source skills, and consulting services. Let us know how we can help you to achieve your business goals.
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